Our Promise to You: We promise to deliver our handmade products to you in a safe and secure manner.
Due to the handmade nature of our products, there can be some variation in colour and design of the products, but we can assure you that if you happen to receive slightly different product – it will not be worse than one represented on the picture.
If you do have any queries regarding your order, drop us a line at firstname.lastname@example.org and we'll get back to you.
Please read carefully - by placing an order with us, you are acknowledging your agreement to the following conditions:
Price: All prices are quoted in GBP (£). Some products are entitled for free delivery, while some not. Also, prices may vary from the quantity you order, please, check checkout final price before proceeding.
Payment: Payment is only accepted via PayPal/Credit Card. Goods can not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure - we don't retain any payment information or card details. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.
Delivery of your Order: We aim to ship your order as soon as possible. However, for different products we have different delivery timeframes and conditions, which are specified at the checkout.
We also give you as much delivery options as possible to keep you satisfied with the choice. Please, be aware that you are responsible for the chosen shipping address - as cheapest ones do not provide best service.
Cancellation of your Order: Under the Distance Selling Regulations 2000, you have a 14 day cooling off period during which you can cancel your order and receive a full refund. Please contact us at email@example.com if you wish to invoke this right.
Please return products unused and in a re-saleable condition and we will organise a refund of your order costs (less delivery costs) within 30 days.
Refunds & Returns: If you wish to exchange your product, please contact us at firstname.lastname@example.org. We will ask you to return it in an unused and re-saleable condition within 14 days of receiving your items. Costs of returning packages must be met by the customer personally. If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at email@example.com as a matter of urgency. We will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice.
Refunds will be made via PayPal.
Your Privacy: We do not sell or pass on any of our customer's information, ie name, address, email address etc to any other parties. We loathe spam ourselves and so will not send you endless emails about special offers or other information. However, we do reverse the right to contact you regarding your order and, on occasion, may email you about our products. If you do not wish to receive any promotional material (however rare) from us, please contact us at firstname.lastname@example.org and we will remove your details from our mailing list.
Wholesale: We are interested in wholesale, please, contact us at email@example.com
Statutory Rights: These Terms & Conditions of Sale do not affect your statutory rights.
Copyright Notice: We retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of our products and these may not be reproduced in whole or in part by electronic or other means without our prior written consent.
Cookies: handmadeandgifts.com uses 'cookies' to enhance your shopping experience.
Age restrictions: Many of our products are suitable for children use under parents' control, however not all of them. Please, keep in mind that under normal circumstances our products are not harmful, but we insist that children below 7 do not have unauthorised access to our products.
Warranty: As in general handmade approach, handmade products are not covered by a warranty. But we value our customers and welcome to discuss individual cases to a reasonable extent. Please, email us at firstname.lastname@example.org should you have any doubts about our products’ quality.
Pre-Order: Some goods have to be crafted at the moment of order. We can satisfy any preorder within 4 weeks time frame, aiming to do it as early as possible. We will contact our customers in unusual cases. If you feel that you need to know more about pre-order, email us at email@example.com.
Present occasion: As stated on our web page, we can deliver orders for you to a certain date. Please, contact us at firstname.lastname@example.org stating your order number in the subject within 1 hour of order placed and we will discuss your needs. Please, also add necessary information in your email, including phone number, dates and other vital information.
Handmade use: All our handmade products are meant to be used. Please, be aware, that materials can be sensitive to water and chemicals, although not necessarily will be damaged by those. Spoons are not recommended to be washed in dishwasher, otherwise they may loose their unique look. With careful use our products will serve you as long as anything you use carefully.